PRIVACY POLICY
Platiosoft Security (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase our products, including antivirus software and printers.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
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Contact details: name, email address, phone number, billing/shipping address
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Account information: username, password, preferences
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Order details: products purchased, order history, invoices
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Support communication: messages or emails you send to us, including support tickets and inquiries
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited, time and date of visit, time spent on pages
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Referring website or source
This information is used for analytics, security, and improving our website and services.
1.3 Payment Information
We use third-party payment gateways to process payments. Your full payment card details are handled securely by these providers and are not stored on our servers. We may receive limited information such as:
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Payment status
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Transaction ID
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Masked card details (e.g., last 4 digits)
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Provide digital product keys or software activation details
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Communicate regarding your purchases, updates, or service-related notices
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Respond to your queries, requests, and support issues
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Improve our website, products, and customer experience
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Prevent fraud, secure our systems, and comply with legal obligations
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Send promotional emails or offers (where permitted by law and/or with your consent)
You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at info@platiosoftsecurity.com.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences
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Keep you logged in (where applicable)
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Analyze site traffic and usage patterns
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Improve website functionality and performance
You can control cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.
4. Sharing of Your Information
We do not sell your personal information.
We may share your information with trusted third parties in the following cases:
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Service providers: payment processors, hosting providers, email service providers, analytics tools, customer support tools
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Product partners: software or printer vendors where necessary to provide product keys, licenses, or warranty/registration support
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Legal requirements: where required by law, regulation, court order, or to protect our rights, property, or safety
All third parties are required to use your information only for the purpose for which it is shared and to protect it in accordance with applicable laws.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure hosting environments, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
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Fulfil the purposes described in this Privacy Policy
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Provide products and services
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Comply with legal, accounting, or reporting obligations
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Resolve disputes and enforce our agreements
When information is no longer needed, we will delete or anonymize it in a secure manner.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal information (subject to legal or contractual obligations)
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Request a copy of your data in a portable format
To exercise any of these rights, please contact us at info@platiosoftsecurity.com.
We may need to verify your identity before processing your request.
8. Children’s Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@platiosoftsecurity.com, and we will take steps to delete such information.
9. International Transfers
If you access our website from outside our primary operating country, your information may be transferred to and processed in other countries. These countries may have different data protection laws than your own. We take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Websites
Our website may contain links to third-party websites (such as payment gateways, software vendors, or social media platforms). We are not responsible for the privacy practices, content, or policies of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Platiosoft Security
Email: info@platiosoftsecurity.com